Refund policy

Because every Wagheart item is custom-printed just for you, we handle returns a little differently than a regular store.

Change of mind
As each product is made to order specifically for you, we're not able to accept returns or exchanges for change of mind, wrong size selected, or similar reasons, in line with standard practice for personalized and made-to-order goods.

Damaged, defective, or misprinted items
If your order arrives damaged, defective, or doesn't match what you ordered, we will replace it or refund it — free of charge. Just email hello@wagheart.com within 30 days of delivery with:
- Your order number
- A photo of the item (and packaging, if damaged in transit)

We'll get a replacement on its way or issue a refund, whichever you prefer.

Lost packages
If tracking shows your order as delivered but it hasn't arrived, or if it's been stuck in transit well past the estimated delivery window, contact us at hello@wagheart.com and we'll help track it down or send a replacement.

Refund timing
Approved refunds are issued to your original payment method within 5–10 business days.

Order cancellations
Because production often begins within hours of ordering, we can only cancel or change an order if you contact us at hello@wagheart.com within 2 hours of placing it.